Class Action Witness Interviews, Step by Step
Class action witness interviews with SwornVoice run in five steps. Your list comes in, and each person gets a consent text. We call everyone who says yes. Your attorney reviews each draft, and the witness signs on their phone.
Step 1 of 5
Your witness list comes in
Upload your witness list as an Excel (.xlsx) or CSV file.
Before anyone is contacted, we flag rows with no phone, a phone listed twice, or a number already on the do-not-contact list.
The interview script is built from your complaint, with one section for each claim you plead. Your attorney approves the script and the text wording before anyone is contacted.
Your firm confirms it has a lawful basis to contact each person on the list.
Step 2 of 5
A consent text to each person
Each person gets a text, in English or Spanish, asking if they agree to a short recorded phone interview for the firm's case.
A YES reply is saved as their consent, with the time. Nobody is called until they say yes.
A STOP reply puts the number on the do-not-contact list. We do not text or call it again.
Texts go out on weekdays from 9 to 5 in the person's own time zone. Each person gets 1 to 2 consent texts.
Text messages
Our texts come from SwornVoice witness outreach. Reply STOP to opt out, HELP for help. Message and data rates may apply.
Step 3 of 5
The interview call
An AI interviewer calls everyone who said yes, in English or Spanish.
Calls happen only on weekdays, between 9 and 5 in the witness's own time zone. We try each person up to 4 times. Nobody on the do-not-contact list is called.
We ask before recording
The call starts with the AI interviewer saying the call is automated and that it is recorded and transcribed. Then it asks for permission.
Nothing is recorded before the witness says yes.
If they say no, the call ends and nothing from the call is kept. We keep only a note that they declined, so we do not call again.
The questions
Before any question about work, the interviewer asks if the witness has their own lawyer. If they do, the call ends and they are not called again.
A finished interview is about 16 minutes for 5 claims.
Step 4 of 5
Attorney review in the hub
The hub is the web app where your firm sees its cases, drafts and recordings.
We draft a declaration from the call transcript. Every quote it relies on is checked word for word against that transcript.
Anything that does not match is flagged. Your attorney must clear every flag before the draft can be approved.
If the witness never said it, it does not appear, even when it is pleaded.
Vague answers stay vague. “Sometimes” does not become “every week.” It becomes a flagged gap with the question to ask.
When the interviewer supplied a fact and the witness only agreed, the paragraph is marked weak.
What the attorney sees in the hub
- Each sentence of the draft, traced to the part of the transcript it came from.
- The full call recording and transcript.
- The list of flags to check, each one ticked by a named reviewer.
- Gaps, each with a suggested question. You can ask for a follow-up call to get more.
- Where each person stands: Needs review Ready to send Out for signature Signed
Approval covers the exact text on screen. If the text changes, it must be approved again.
Step 5 of 5
Signature on the witness's phone
After your attorney approves a draft, the hub sends the witness a text with a private link.
The witness agrees to sign electronically for this one declaration, or asks the firm for paper instead.
A one-time code is texted to the phone they were interviewed on. A forwarded link alone cannot sign.
They read the declaration, type their name and city, confirm it is true under penalty of perjury, and sign.
If the declaration changes after the link is sent, the link stops working.
Witnesses who sign get up to 7 texts around signing: the link, the one-time code, reminders, and a copy of the signed declaration. Spanish-speaking witnesses read and sign in Spanish. An English translation is made when the draft is approved.
The sealed PDF and certificate page
The signed declaration is saved as a sealed PDF with a certificate page.
The certificate page shows who signed, when, how they were verified, and each step they took: link opened, code entered, signed.
Common questions
What languages do the interviews use?
SwornVoice interviews witnesses in English or Spanish. The witness can switch to Spanish at the start of the call, and the consent text and the signing page come in both languages. Spanish-speaking witnesses read and sign in Spanish, and an English translation is made when the draft is approved.
When do the calls happen?
SwornVoice calls witnesses on weekdays, between 9 and 5 in the witness's own time zone. We call only people who said yes to the consent text. We try each person up to 4 times, and we never call anyone on the do-not-contact list.
Is the call recorded?
Yes, the interview call is recorded, but only with permission. The AI interviewer first says the call is automated and that it is recorded and transcribed, then asks. If the witness says no, the call ends and nothing from the call is kept.
How long is an interview?
A finished SwornVoice interview is about 16 minutes for 5 claims. The questions follow the script your attorney approved, with one section for each claim your case pleads. Before any question about work, the AI interviewer asks if the witness has their own lawyer, and ends the call if they do.
How are the quotes in a draft checked?
SwornVoice checks every quote in a draft word for word against the call transcript. A quote that does not match, a paraphrase, or a paragraph with no supporting quote is flagged for your attorney. Your attorney must clear every flag before the draft can be approved.
How does the witness sign?
The witness signs the declaration on their phone. After your attorney approves the draft, the witness gets a texted link and a one-time code, reads the declaration, and signs. You get a sealed PDF with a certificate page that shows who signed, when, and how they were verified.
Start with your next witness list
Tell us about the case. We set up a private workspace for your firm, and your attorney approves the script before anyone is contacted.